Expert Tern Travel CRM Setup

Transform your travel business with a professional, white-glove implementation designed for growth.

Running Your Travel Business Shouldn't Feel Overwhelming

Between managing inquiries, following up with clients, and keeping track of bookings, do you ever feel like there just aren’t enough hours in the day? What if you had a system that handled it all for you?

CRM System Customization

Tern has revolutionized the travel industry with their CRM software. Our team is here to take things to the next level by ensuring you have the proper processes and automations for success. Our Tern CRM Setup is all about making your business run smoothly with a hassle-free, “Done-For-You” approach. No need to stress over configurations or complicated system setups. We take care of the heavy lifting so you can focus on what you do best — selling travel!

Comprehensive Workflow Setup

What Does “Done-For-You” Really Mean?

When we say we’ll take care of everything, we mean it!

We understand that every travel business is unique. TARC’s Tern CRM Set Up is designed specifically for travel advisors, with an easy setup that eliminates the guesswork.

“done-for-you” setup means everything is fully customized for you—no tech headaches, no time wasted. We handle the system, automations, and emails so you can focus on growing your travel business.

Think of this as your business game-changer. We’ll set up your Tern CRM to handle all the moving pieces—so as long as you use it, you can stay organized, impress your clients, and never miss another follow-up opportunity.

Our Workflow Process

Collaboration & Strategy, Framework & Design, Implementation & Take-Off

Collaboration & Strategy

Once you have signed up for the service, you will be given a 30-45 minute collaboration schedule to strategize your Business Workflow. During this call, we will determine the task list that is applicable to the type of service your business provides.

Framework & Design

With the workflow and task lists we have developed, we will begin to customize your CRM. We’ll start by compiling templates, forms & questionnaires, email banner designs, etc. - so that you can get a better look at how everything fits together.

Implementation & Take-Off

We will then start implementing the structure to your Tern account and we'll do a couple of tests to make sure everything is accurate before preparing to hand it all back over to you. We'll also provide you with our TERN Workflow Handbook.

Not Ready for Tern CRM Customization?

We get it—jumping into a fully customized CRM might feel like a big step. If you’re not ready for that just yet, it’s no problem! We’ve created a “Do-It-Yourself” solution with ready-to-use email templates designed for travel advisors to help you enhance client your client touchpoints and communications!

Tern Template Library by TARC

Unlock instant access to do-it-yourself customizable email templates for effective client communication. Streamline your outreach and enhance engagement with our ready-to-use template library.

Tired of Missing Deadlines?

  • Streamline your workflows
  • Keep track of quotes & trips
  • Save time with automation
  • Store your information on
    PCI compliant systems and more!

What is a CRM?

Customer Relationship Manager

A Customer Relationship Manager, also known as a CRM, is a technological system used to manage your company’s database, relationships, and interactions with prospective leads and clients. A CRM helps agencies stay organized while tracking specific workflows at each stage of the sales process. The CRM system also connects agents to their clients in an effort to streamline their processes/procedures while organizing their database to improve profitability.

What can I use my CRM for?

These are just a few things your CRM can do for you!

Sales Cycle

One of the most important tools of a CRM is tracking leads and clients at each step of the sales cycle. By quickly seeing where clients are at in the sales cycle, agents can easily follow-up with them to better build/maintain the relationship.

Maintaing Databases

A business is only as strong as its customer database. By using a CRM, agents can easily access their client's information and segment them based on preferences, locations, and much more. Proper database maintenance will also help with marketing and sales.

Automating Processes

Ever wonder how big corporations stay in contact with their customers from the minute they reach out until they get back home? It's by using a CRM to automate their processes and having email touchpoints that are sent out along the way. You can do this too!

Ready to get started?

Setup your CRM to work for you!

Our team is dedicated to helping create awe-inspiring client experiences that build trust & authority, nurture your client’s decision-making process, and encourage client loyalty.You deserve a break, let us help.

Our goal is to provide a VIP experience for your clients

A fully customized experience, specifically designed in Tern, for your travel business

Client Onboarding

Use a framework that guides new clients through a personalized onboarding process, so they feel comfortable and confident about who they are working with.

Automated Touchpoints

Creating an experience that is both convenient and consistent by using email templates for automated touchpoints throughout the planning process

Workflows & Tasks

Automatically add workflows and task lists with prewritten advisor-facing notes and resource links to keep track of important dates and deadlines for each client.

What is really included?

Everything required for a turn-key agency system.

Email Templates $299 value

Our team is committed to helping you be more successful by providing email templates specifically designed for the types of trips your travel business will encounter. Download Template Checklist
View Template Library → Agency Workflow Templates →

Legal Template Discount

We automate your client tasks including Terms & Conditions, credit card authorization forms, and travel protection waivers.

Business Task Lists

Our team designs tailored task lists based on different trip types. Each setup includes over 100 email templates and forms designed for your business needs.

  • Custom task lists for your business type
  • 100+ email templates and forms included
  • Highest-quality materials and services

Payment Reminders & Invoicing

Automate your invoicing process with custom reminders and notifications for client payments.

Custom payment reminders

Branded confirmation & invoice templates

Deadline notifications

Forms & Questionnaires

Targeted data collection forms designed to gather specific information from your clients.

Fully customizable Client-focused design Business-specific

Template Creatives

Custom email template headers included for each of your emails to maintain brand consistency.

Professional branding included

Important: TERN Subscription Required

Please note: Our TERN CRM Setup service includes customization and personalization of your CRM. However, the TERN CRM Subscription is not included in this cost and must be purchased separately directly through TERN.

We cannot complete the CRM Setup without an active TERN subscription.

“Technology is best when it brings people together.”

— Matt Mullenweg

Frequently Asked Questions

Will my Tern CRM license be included in the Tern CRM Setup?
No. You must purchase your Tern license separately. You can find more information directly on their website at: https://www.tern.travel

No extra cost! Everything is included in the setup package – email templates, automations, task lists, and workflows. There are no hidden fees or additional purchases required.

TERN can assist you with importing your client lists. Trip data usually needs to be entered manually, but you may want to consider hiring an assistant or a virtual assistant (VA) to do the Data Entry for you. For more information about VA’s, you can visit our BLOG POST.

At TARC, we have partnered with Laurence D. Gore & Associates to provide customizable legal templates for your travel business. For purchasing our TERN Travel CRM Setup package, you will receive an exclusive discount for the Travel Legal Template package. For more information, please feel free to contact attorney Laurence D. Gore or browse the site at: www.travellegaltemplates.com.

This service includes 1 round of revisions for your Comprehensive Workflow Set Up. This includes modifying or adding a Task List, Email Template, Automation, Form/Questionnaire, Payment Reminders, Invoicing, and Brand Creatives (Email Header, Packing List, Client Welcome Email, etc). If you require additional revisions, a fee will be added to your invoice.

Definitely! You will get to request 1 round of revisions on your email designs before we implement them to your TERN account! You can also update your headers/footers personally in TERN. Our templates come with a custom pink or blue banner image to compliment your brand. If you would like to customize the banner images or if you have your own templates, we can add those for an additional fee.

 

Yes! You can customize every template we provide right inside your TERN account! You will have full rights and access to all of the templates provided in your account.

We estimate an average of 3-5 weeks from the time of purchase until we deliver the final product. We work diligently to ensure that your system is customized to your business, and that takes time. If you need us to expedite the build out process, please let us know during our Discovery Call — additional fees may apply.

Please note: That TARC does not endorse or recommend any specific travel related resources. Each agency, advisor, supplier, and/or user must do their own research and make a decision to access/purchase resources based on their own findings. All sales are final. TARC does not own or manage many of the resources provided on our site, so please look into them before signing up or purchasing them. Keep in mind that you are accessing and using these resources at your own risk.

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